Honesty begins when you look in the mirror. Who do you really think you are and who do want to become? When you are deeply honest, you acknowledge your motives for doing things, and express your thoughts and feelings without faking it. Your honesty prompts others to respond the same way, and with open hearts and minds real communication results.
Kindness goes further toward building trust than the other practices listed here. It is not weak, or naive, or mere politeness. Kindness is a language easily recognized and understood by everyone. Sincere kindness is a powerful way to influence others to desire to hear you. But, be wise: nothing shatters trust more than phony, manipulative kindness, or false respectfulness.
It is hard to listen well when you focus more on your feelings and thoughts than those of the person addressing you. Listening well is not remaining quiet before you insert your response; it is intense focus on a unique person with a desire for understanding. By listening like this to others you offer the gift of respectful empathy that everyone craves to receive. In return others feel like they should listen well to understand you.
Share the Floor
If you want to be taken seriously you must take others seriously. Sharing the floor means allowing others equal time to speak even when you “know” you are right and they are wrong. It acknowledges the mutual dignity of those engaged in conversation. Hogging the floor is disrespectful and rude, and it always undermines your persuasive ability when you appear dismissive or fearful of what others have to say.
Presume Good Will
We often presume that others do not have our best interests at heart. Sometimes they don’t. But you sabotage any honest communication with someone you presume to be stupid, duped, or ill-intentioned. Presuming good will is not agreeing with someone else’s beliefs or values. It means that you grant that others are clear-thinking and good hearted unless proven otherwise.
Acknowledge the Differences
Each human is uniquely different with a unique history and perspective. Acknowledging our important differences openly frees us to know where we stand without having to guess, and creates a tone of trust for real conversation. You cannot feel whole or honest if you focus only on similarities and avoid facing differences in deep beliefs and values.
Answer the Tough Questions
With genuine differences come tough questions—especially if the goal is a trusting relationship. When you answer tough questions in a strait-forward way, sharing the floor equally and presuming good will, you build strong mutual trust. You can then face offensive issues without taking offense. However, diving deeper for better understanding has a limit. Aggressive interrogation or pushing for private details destroys trust.
Give Credit Where Credit is Due
Any compliment feels good, but a sincere compliment from an unexpected source such as a rival or critic can move our hearts powerfully toward trust. By openly admiring the excellence or good on ‘the other side’ you demonstrate your honesty and fairness, and your confidence that your side can handle the truth. But be cautious—insincere compliments to manipulate or disarm others disastrously undermine any grounds for trust.
Speak Only for Yourself
Each of us is unique and we don’t like others—especially outsiders—to stereotype us or claim they know what we really believe or value. So ask, don’t tell others what they think and feel. It is tempting to speak for your friends and tribe members as if they all share the same view as you do. Except when you have been authorized to speak on behalf of others, speak only for yourself and encourage others to do likewise.
Keep Private Things Private
Humans are social beings, but their thoughts and feelings are private unless expressed. Personal dignity is based in large part on your freedom to choose when and where to share your inner self with others. Being open, honest and trustworthy does not require you (even if it were possible) to disclose all things to all people. Keeping private things private means you strictly honor someone’s choice to say something to you alone. If you cannot keep it private, you should ask the person not to share it.